POSTAGE POLICY
All orders are processed within 2 to 5 business days (excluding weekends and holidays)(unless otherwise discussed) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that due to a high volume of orders or postal service problems that are out of our control, orders can be delayed.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
For shipping within the UK we offer 48h tracked shipping with Royal Mail.
Parcel weight |
Parcel up to 2kg
Parcel over 2kg up to 10kg
Parcel over 10kg up to 20kg
Delivery time |
48h tracked with Royal Mail
48h tracked with Royal Mail
48h tracked with Royal Mail
Shipping costs |
£4.79 |
£8.79
£12.89
Local delivery
Free local delivery is available for orders over £30 within 5 miles of ME22JR. For orders under £30, we charge £3.95 for local delivery.
Deliveries only to be made once confirmed by both parties. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at Cedar road, Strood or Hollands close, Shorne. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days. We will send you an email when your order is ready along with instructions.
Please ensure you have confirmed with us on day and time of collection prior.
Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@nelliesrawdogdeliandbakery.co.uk with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Currently we do not ship to P.O. boxes.
Refunds, returns, and exchanges
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@nelliesrawdogdeliandbakery.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at info@nelliesrawdogdeliandbakery.co.uk
